Performance Monitoring Technology Platform

Measuring service organization performance is a difficult yet critical task for payor organizations and government. Having data and thus insight into the population in a health care facility based on proven, valid assessment instruments gives facility management – and the organizations that fund them – a platform on which to make decisions and structure quality improvement.

The occurrence of problematic incidents in health care and residential facilities is a vital piece of information for a transparent view into contract or payee organization performance. Objective Arts’ organizational assessment, incident tracking, and monitoring platform provides a transparent view into one or many organizations and thus the ability to create a multidimensional ranking of provider organizations.

Objective Arts has a long history with state government and payer organizations implementing performance-monitoring solutions. We use the same assessment engine that enables data-driven assessment and action for client populations to assess the health of organizations, their fidelity to key processes, their relative strength in service provision, and their rank across critical benchmarks. Objective Arts has partnered with a major health insurance network in its effort to rate 5,000 hospitals across 34 medical specialties. OA has also developed the system for a major state agency for its performance based contracting program for residential facilities and its facility observation reporting system.

Underlying this platform are Objective Arts’ Assessment Validity Services (ASV). Collecting structured assessment data is the critical first step. But the picture is not complete until that data is proven reliable within a quantifiable process bound. OA systems are constantly looking at their own data and asking the following questions:

  • Are there process outliers?
  • Are there suspicious patterns in the data?
  • Do some assessors consistently rate at a higher average than others?

When combined with our notification and data warehouse infrastructure, these statistical process tools tell management visually and through tabular reports, if there are markers within data that may suggest training or measurement issues. Identifying and addressing these would ensure that a clear pictureis delivered to a funder or certification body. These tools give agencies knowledge as to whether they are measuring well, and if their providers are meeting process and performance goals based on data that is fair and consistently reported.